Average Customer Review: ( 5 customer reviews )
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9 of 9 found the following review helpful:
I'm sorry I ever bought this Oct 28, 2006
By kquick Although this unit mostly works, it spins at very erratic speeds and likes to occasionally overspin and lose its grip on a spinning DVD, at which point the DVD goes banging around loose inside and you have to power the unit off to stop it. Then when you power it back on for a second to eject the DVD, there's a burning smell that smells pretty toxic. I'm going to throw this away and buy something else, definitely by another manufacturer.
10 of 11 found the following review helpful:
Worked well until untimely death at 3 months of age Jun 23, 2006
By A. Shavit It worked well, easy to install and operate, until its early death after 3 months of very light usage.
Technical support was available via Internet chat, but the phone lines were busy. After an hour and a half of unsuccessful attempts to revive the DVD burner, technical support asked me to send it over for replacement. I paid for shipment and waiting to get it back.
Update: It came back after a month and a half and worked well since. again, I am a very light user.
Will update...
5 of 5 found the following review helpful:
Never turns off May 07, 2007
By W. Boland
"bigwilly"
I could never get the drive to stop unless I completely turned the power off. I had some of the same problems others had with the disc spinning too fast and making lots of noises.
3 of 3 found the following review helpful:
quality is bad Dec 27, 2006
By M. Hao I have dvdrom on my laptop. so I bought this to burn dvd.
1. It has extremely high fail rate(more than 90% fail, I wanted to burn 3 dvd and 32 blank discs were destroyed). The problems are all the same. the recorder freeze. it can stop anywhere, range from 1% to 100% of processing. even though I just repeat the same project, it can stop somewhere else. and the same problem happen to the one I exchanged from officemax too.
2. I tried all the methods to find out the reason(you named it, change media, upgrade everything, Even restore my system). Finally I used other brand external dvds recorder without any problems. It turn out the problem is this dvd recorder itself.
3. Ask tech help from this company is pain. Their tech support phone line is dead. only live chat is active. they tell you to upgrade this and that and try to burn a dvd. of course it did not help. since the problem is the product itself. when I used my friend's dvd recorder, I did not need to do anything.
4. I should read the reviews before I bought it. the bad thing is I bought it from officemax on black friday. officemax did not allow return after 14 days. I made an exchange instead of return at first. after I found out it was design or quality problem of all dvd recorder of this brand, it is too late. I can only contact manufacture.
5. the product came with two nero writer software cds instead of one nero writer and one dvd driver cds. obviously, it is very poor quality and mistaken package.
didnt work Apr 02, 2008
By ep
"ep"
power supply that came with unit did not work. vendor would not send replacement, telling me that i should ship the product back to the manufacturer for repair. ended up buying new power supply from different company, which worked fine.
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based on 5 reviews
Worked well until untimely death at 3 months of age Jun 23, 2006
By A. Shavit
